James Baptiste, the owner of Senior CompuCare – Palm Beach County, has over 18 years of experience training in Canada and the United States of America in Microsoft Office Suites 97-2016, and many other software applications, such as InfoPath, SharePoint end-user training, Crystal Reports XI, and many other applications. His certifications include: Certified Microsoft Office Specialist in Word, PowerPoint, Outlook, and Excel, with MS Office Specialist Excel 2013 Expert Designation; Certified Instructor, ITIL v3 Foundation; and HDI Certified Support Center Analyst.
James has conducted training sessions for virtually all sectors of the marketplace, including the Private Sector, Public Sector, small/medium, fortune 500 organizations and within the Pharmaceutical industry. He is experienced in delivering training both online and/or onsite to meet the needs of individuals and large seminars. Other services provided include Microsoft Server 2008 administration, setting up desktops and related software installation, upgrading, planning, coordinating new version software rollouts and related staff training. He can create Microsoft Access databases, automated workflows using Excel, and has several years’ experience as a Tier 2 Microsoft Office Specialist/Helpdesk Analyst, supporting End Users for Microsoft Office Applications.
As a dedicated and highly motivated instructor, James’ passion is for helping users get comfortable with today’s growing technologies and he believes his greatest strength is taking the complicated and making it simple. His philosophy for learning and development is that it should be informative, engaging, memorable, entertaining and fun, but above all, effective.