Karen Smith’s strategic focus, vision, and mature judgment gained from a successful military career is an integral part of what makes her a highly regarded technology training professional.
A retired USAF Veteran with over 15 years of technical training and development, she holds a Masters of Education with a specialty in Adult Education and Training as well as a Microsoft Certified Applications Specialist certification. Her resume includes service with the National Oceanic and Atmospheric Administration/National Marine Fishery Service as a Vessel Monitoring Enforcement Technician and Florida Department of Transportation as a Desktop Support Technician.
Her specialty is training disabled veterans utilizing assisted technology devices. With formal training in English Education and Information Technology Management, Karen is adept in conducting technology training needs assessments by collecting information pertaining to individual client needs and creating customized training plans in software applications, personal computer use, digital technologies, designing technology training manuals, and evaluating training effectiveness.
Her exceptional training ability is attributed to her understanding individual client needs and a great care for the task at hand.